A Word on Solutions (another product)
Posted by jericho
Something lead you to the product that ended up on your systems. Be it a feature, a look, ease of use, or price, it was a driving force in your decision. Changing to a different product isn’t easily done, especially if your current solution is heavily integrated or customers/users are familiar with it. Besides, what other product can fill your needs that doesn’t have vulnerabilities of it’s own? Look at the amount of vulnerabilities released along with the diversity of the products. Whether it is no name freebies or million dollar commercial installations, every package seems to have vulnerabilities that would drive you back to where you started.
Offering a “solution” of “Use another product” doesn’t seem very intuitive, logical or helpful to customers.